I'm interested in a radar, are these legal?
Radar detection systems are legal in 49 states. Custom Installations only works with legal products in legal applications. We are not lawyers, and encourage you to do your own due diligence on your state. We never sell radar jammers, those are illegal.
How does your on-site installation process work?
We will come to your location with our fully functional mobile unit. We can work on your car while you're at work, we can come to your home, whatever is most convenient for you. Winter installations may require heated garage space.
How long does this take?
Depending on what you're installing, most installations take between 4-6 hours, sometimes more. We can include that in your quote, with the understanding that each vehicle has its own set of circumstances that can alter the time we work on it. We will keep you updated on our progress, and you're always welcome to come watch us work!
What's your warranty?
Most products carry a one-year warranty from the manufacturer. These warranties cover the parts themselves, but do not cover shipping costs. K40 carries a one-year replacement warranty, and a two-year pro-rated warranty after the initial year. Remote start systems carry a one-year warranty. Escort radar products also carry a one-year warranty.
All installations have a lifetime warranty on the labor (to the original purchaser). If your parts need service, you are responsible for all shipping costs to send back/receive new parts.
I installed something myself, but can't get it to work. Can you help me?
Sure! We love working on our own cars and we know you do too, and sometimes you just need a little extra help to get something done yourself. Most of the time we can walk you through troubleshooting in a one-hour phone call. This is a $100 charge for up to an hour, and the best news is that we understand you may be tinkering after normal work hours. Send us an email contact request, and we can get back to you quickly, even if it's late or on the weekend. If we can't get you sorted out in this hour, we will be happy to schedule a service call to help you. Service calls are $150, we don't charge anything additional to fix minor issues on-site.
Where is your price list for product installations?
We can't offer a generic price list for each product installation because each make and model of car is different and we specialize in custom installations. We may uncover issues that require more attention during the course of an installation. Transmission type, vehicle option packages, and custom placement requests (our specialty!) can all affect installation price. Our customers are as unique as our installations, and we develop a fair and honest quote to cover each of those requests. All costs are disclosed openly and we pride ourselves in operating with full integrity and honesty.
I bought all my products, can you just come put them in?
Sure! Our labor rate is $150/hour for this, minimum one hour charge. Travel charge or travel expenses may apply depending on location.
Can I just pick your brain and get some opinions on the best options for my car and needs?
Yes, of course. We will be happy to share our opinions and knowledge, however we do need to collect a fee for the time spent on these conversations (this request is surprisingly common). We charge $150 for up to an hour. Please contact us below to schedule a call.
Radar detection systems are legal in 49 states. Custom Installations only works with legal products in legal applications. We are not lawyers, and encourage you to do your own due diligence on your state. We never sell radar jammers, those are illegal.
How does your on-site installation process work?
We will come to your location with our fully functional mobile unit. We can work on your car while you're at work, we can come to your home, whatever is most convenient for you. Winter installations may require heated garage space.
How long does this take?
Depending on what you're installing, most installations take between 4-6 hours, sometimes more. We can include that in your quote, with the understanding that each vehicle has its own set of circumstances that can alter the time we work on it. We will keep you updated on our progress, and you're always welcome to come watch us work!
What's your warranty?
Most products carry a one-year warranty from the manufacturer. These warranties cover the parts themselves, but do not cover shipping costs. K40 carries a one-year replacement warranty, and a two-year pro-rated warranty after the initial year. Remote start systems carry a one-year warranty. Escort radar products also carry a one-year warranty.
All installations have a lifetime warranty on the labor (to the original purchaser). If your parts need service, you are responsible for all shipping costs to send back/receive new parts.
I installed something myself, but can't get it to work. Can you help me?
Sure! We love working on our own cars and we know you do too, and sometimes you just need a little extra help to get something done yourself. Most of the time we can walk you through troubleshooting in a one-hour phone call. This is a $100 charge for up to an hour, and the best news is that we understand you may be tinkering after normal work hours. Send us an email contact request, and we can get back to you quickly, even if it's late or on the weekend. If we can't get you sorted out in this hour, we will be happy to schedule a service call to help you. Service calls are $150, we don't charge anything additional to fix minor issues on-site.
Where is your price list for product installations?
We can't offer a generic price list for each product installation because each make and model of car is different and we specialize in custom installations. We may uncover issues that require more attention during the course of an installation. Transmission type, vehicle option packages, and custom placement requests (our specialty!) can all affect installation price. Our customers are as unique as our installations, and we develop a fair and honest quote to cover each of those requests. All costs are disclosed openly and we pride ourselves in operating with full integrity and honesty.
I bought all my products, can you just come put them in?
Sure! Our labor rate is $150/hour for this, minimum one hour charge. Travel charge or travel expenses may apply depending on location.
Can I just pick your brain and get some opinions on the best options for my car and needs?
Yes, of course. We will be happy to share our opinions and knowledge, however we do need to collect a fee for the time spent on these conversations (this request is surprisingly common). We charge $150 for up to an hour. Please contact us below to schedule a call.